Job Title: Solution Consultant

Department: Sales

Reports to: VP of Sales

Term: Full-Time Continuing

Primary Location: Hybrid/Remote

About us:

Behind every innovative new medical device, new healthcare policy, and research into new treatments, there’s a literature review. At DistillerSR Inc., we’re changing the way that scientific research is conducted.

Founded in 2008, DistillerSR is the world’s leading AI-enabled workflow automation and evidence management platform for streamlining the production of critical literature-base health research.

DistillerSR is used by 80% of the top 10 global medical device and pharmaceutical companies to inform life-changing product research, prepare regulatory submissions and to monitor for safety issues with medical products once in market.

At DistillerSR, we have three core values: Always Leading, Always Innovating, and Always Trusted. Our amazing team lives these values every day and our customers trust us to bring them innovative, world-leading solutions that power their important work.

If you are interested in joining our world-class team and making global health research faster, safer and more cost effective, why not drop us a line.

About the Role:

DistillerSR Inc. is seeking experienced, client-facing, and results-oriented individuals to join the Sales team in the implementation of web-based applications for private and public sector organizations. In this dynamic role, the Sales Engineer (Solution Consultant) serves as the technical lead (and consultant) for the DistillerSR solution during customer facing sales engagements. The ideal candidate excels in business analysis, technical expertise, sales acumen, and strong communication skills. As a Sales Engineer (Solution Consultant), you will participate in the full lifecycle of a Sales engagement - from discovery calls, tailored product demonstrations, and guiding prospects through solution design, to ensuring the execution of a mutual action plan for all client engagements.

Duties and Responsibilities:

• Partner with Account Executives (AEs) to drive the sales process, providing technical and product expertise.
• Participate in discovery calls with prospects and customers to understand business challenges, requirements, and goals.
• Deliver compelling, customized product demonstrations that showcase the platform’s capabilities and align with customer needs.
• Serve as the technical lead in the sales cycle, addressing client concerns, providing solutions, positioning value, and overcoming objections.
• Ensure that all technical and business requirements are addressed in sales proposals.
• Clearly articulate the value proposition of the platform in both written and verbal formats.
• Serve as a liaison between customers and internal teams to ensure clear communication of needs and feedback.
• Train Account Executives and sales teams on technical aspects of the product to improve their ability to position and sell the solution.
• Educate customers and prospects on platform features, integrations, and best practices.
• Ensuring the proper application of a Mutual Action Plan when working more complex Enterprise engagements.
• Work closely with Customer Success and Solution Engineering teams to ensure a smooth transition from sales to onboarding.
• Ability to travel internationally, up to 15% of the time

Note: Duties are not limited to those listed above. Additional duties may be assigned as required. However, reasonable consultations with personnel will be made if possible, under business conditions

Skills & Qualifications (Education and Experience)

• Understanding of SaaS, cloud solutions, and enterprise software
• A minimum of 2 years of experience in software engineering, consulting, or Library Sciences
• Excellent communication, presentation, facilitation, time management, and interpersonal skills
• Excellent client relationship skills, ability to manage client expectations, and reputation for providing excellent customer experiences. A “client-first” approach.
• Ability to manage multiple priorities and perform well in a fast-paced environment while maintaining a high level of quality and customer satisfaction
• Ability to establish positive relationships with customers and become a trusted advisor
• Demonstrates professionalism in a customer-facing role
• Demonstrates product and domain expertise; applies sound judgment, critical thinking, and makes good recommendations and decisions
• Strong proficiency in computer systems with advanced knowledge of the Windows environment, including MS Word, Excel, PowerPoint, MS Project, and Outlook
• Demonstrated track record of ongoing learning and commitment to professional development

As part of our recruitment process, we may utilize artificial intelligence tools to support or assist the review of applications. These tools may help us identify candidates whose qualifications best match job requirements.

DistillerSR Inc. is committed to providing a respectful, welcoming, and inclusive work environment where every single employee can bring their full self to work, thrive, and be successful. Please let us know if you need any accommodation during the recruitment process.