The Role

Are you a creative problem-solver with a passion for design? Knak is seeking a Senior Product Designer to join our dynamic and expanding design team. As a key player in shaping the future of email marketing, you'll work on a leading platform renowned for its best-in-class user experience. You'll play a pivotal role in leading our product growth as we venture into campaign generation using generative AI. Collaborating with cross-functional teams, you'll conduct research, analyze data, and derive insights from our valued customers and end-users to develop features they love. Your creativity, attention to detail, and problem-solving skills will be instrumental in driving Knak's success and delighting our customers.

We'd love to see your work! Please include a link to your portfolio with your application.

Responsibilities

Design and Collaborate on Features:

• Team up with product managers and engineers to define and prioritize features based on user needs, market trends, and business goals.
• Strong analytical thinker capable of breaking down complex problems into manageable, actionable components that deliver value incrementally.
• Strong technical skills and knowledge of web standards, especially HTML and CSS and how they impact web accessibility.
• Craft high-fidelity design mockups, interactive prototypes, and user interface specifications to bring your vision to life.
• Work closely with engineering teams to ensure designs are implemented accurately and are user-friendly.
• Provide design expertise and support in agile development processes, including sprint planning and user testing.

Research and UX Vision:

• Facilitate continuous discovery methods such as user interviews, creating user-journey’s, opportunity exploration
• Plan and conduct user research, including usability testing, surveys, and interviews, to understand user behavior and needs.
• Collaborate with cross-functional teams to define and align UX strategies, turning insights into actionable design improvements.
• Champion user-centered design methods and foster a deep understanding of user needs throughout Knak.
• Lead design workshops, critiques, and story-mapping sessions to spark innovative solutions.

Build a Scalable Design System:

• Lead the development and maintenance of a comprehensive design system for Knak's email marketing platform.
• Define and document design principles, components, patterns, and guidelines to ensure consistent and delightful user experiences.
• Work with product managers and engineers to integrate the design system seamlessly into the development process.
• Continuously refine and evolve the design system based on user feedback and industry best practices.

Qualifications

• Bachelor’s or Master’s degree in Design, Human-Computer Interaction, or a related field.
• Proven experience as a Product Designer, with a strong portfolio showcasing your expertise in designing user interfaces and experiences for web applications.
• Proficiency in design and prototyping tools like Figma, Sketch, or Adobe XD.
• Strong technical understanding of web standards, modern front-end frameworks (vue, react etc) and especially css (including experience using frameworks such as tailwind, bootstrap etc)
• Solid understanding of usability principles, user-centered design methodologies, and accessibility standards.
• Strong communication and presentation skills to effectively convey design ideas and rationale to both technical and non-technical stakeholders.
• Experience with user research methodologies and a data-driven approach to design.
• Self-motivated and able to work both independently and collaboratively in a fast-paced environment.
• Prior experience in email marketing or SaaS product design is a plus.

Join us at Knak and be part of a team that’s revolutionizing email marketing for enterprise customers. Your expertise will shape the future of our platform and ensure we deliver outstanding user experiences.