Reporting to the Manager of the team, the Site Reliability Engineer’s main responsibility is configuring and upkeep Multiview Platform Infrastructure and its components, effectively monitoring and managing its services. The incumbent uses their knowledge and skills with a wide range of core cloud application support principles to improve, monitor, and troubleshoot the platform and services.

The Site Reliability Engineer works in collaboration with client support, DevOps and development teams throughout the entire, actively participates in perfecting our services and systems. The incumbent deploys and maintains critical applications and works closely with various stakeholders for managing the SAAS Platform expectations. They will implement industry best practices with automation, effective monitoring, and release delivery methodology.

WHAT WE ARE LOOKING FOR:

At Multiview, being creative with great communication and problem-solving skills is really important, but equally so are having a passion for driving client success and the desire to be a contributing member of our culture, where the genuine care of people is our compass.

The successful candidate will be a highly motivated team player, with Site Reliability Engineer (SRE) experience, who is detail-oriented, a self-starter and someone who can meet the demands of a fast-paced growing technology company while maintaining a positive attitude.

If this sounds like you, read on!

WHAT YOU WILL DO:

• Maintain all internal and client environments, including production and non-production, daily to meet our SLA and service quality requirements.
• Mentoring departments, Team, New Hires on processes, and technical knowledge.
• Manage and implement environmental changes, including but not limited to application release and patch deployment, configuration changes and infrastructure changes.
• Manage and proceed the production support queue, monitoring system, fix the issues and request with required SLA.
• Environments troubleshooting, problem solving and drive the postmortem with all stakeholders.
• Manage client onboarding, offboarding and migration, such as on-premises to cloud migration.
• Automate and perform software upgrades for our Cloud platform environments to meet the security requirements.
• Manage data and resource in cloud environments, such as daily backup, perform disaster recovery in drill and real world.
• Maintain Data Integrity and access control while you use AWS and vendors’ service platform.
• Monitor availability and performance of the SAAS Cloud platform.
• Develop scripts for automating cloud/server functions, including deployment, monitoring, and alerting.
• Support and work alongside a cross-functional engineering team on the latest technologies.
• Iterate on best practices to increase the quality & velocity of deployments.
• Maintain the Infrastructure document such as runbooks, as well as all automation scripts under version source control.
• Sustain and improve the process of knowledge sharing throughout the engineering teams and across all stakeholders.

Key Relationships:

• Manager of Site Reliability Engineering
• DevOps, SRE, Engineering, Client Support and Product Management teams
• Internal and External stakeholders

Work Environment:

• Work independently with minimal supervision
• Extensive collaboration with team members and other departments
• Remote work option

COMPETENCIES PORTFOLIO:

• Technical Skills– Strong in-depth knowledge of SRE, DevOps and Cloud technology to perform the role competently. This level of expertise is gained through extensive on the job experience.
• Stronger Together – works with multiple teams cross-functionally and must know how to effectively address the needs of each team while always keeping the client’s outcomes as the driver.
• Believe in Better – Proactive in anticipating and resolving problems. You are a skilled problem solver with strong analytical and problem-solving skills to meet the requirements of the project are required.
• Working Smart – You are extremely organized at managing your time and prioritizing. You can organize your schedule appropriately to meet commitments and project deadlines.
• People First – You demonstrate high levels of emotional intelligence and empathy towards all internal and external stakeholders.
• Client Obsessed – You are an effective communicator with excellent verbal and written communication skills and experience collaborating with various team members both internally and externally.

KNOWLEDGE, EXPERIENCE AND SKILLS REQUIREMENTS:

• Bachelor’s or master’s degree in computer science or another relevant discipline
• 4-7 years of experience as an SRE, DevOps, Systems Administrator or relevant experience
• Experience administering, maintaining, and updating Linux and/or Windows servers
• Experience ensuring proper security, monitoring, alerting and reporting for a cloud and on-premise infrastructure
• Experience with AWS Cloud tech stack, including EC2, VPC, EBS, SSM, Terraform, containers and EKS, monitoring
• Familiarity with one or more virtualization technologies such as VMWare, KVM, Hyper-V, Xen, etc.
• Experience with orchestration tools such as Terraform, CloudFormation, Ansible, Puppet, Chef, etc.
• Demonstrated ability to maintain effective relationships across multiple functional areas of an organization
• A results-oriented mindset with a passion for delivering quality products that solve users’ problems
• Motivated, self-sufficient, resourceful and work well with minimal supervision
• Excellent verbal and written communication skills
• A solid understanding of production support, SRE, and DevOps best practices

PREFERRED:

• Experience Level: 4- 7 yrs. of Site Reliability Engineer experience

Nice to have:

• Experience with agile environment, containerized DevOps workflows, continuous integration / delivery and build / deployment is considered an Asset
• AWS Certification is considered an asset.
• Terraform Certification is considered as an asset.

Experience comes in many forms, many skills are transferable, and passion goes a long way. If your experience is this close to what we are looking for, consider applying. We know that diversity of thought makes for the best problem-solving and creative thinking, which is why we are dedicated to adding new perspectives to the team and encouraging everyone to apply.

ABOUT US:

Multiview builds powerful, easy-to-use financial applications for clients across North America. As a leader in the ERP/Financial Software industry, we partner with sophisticated clients across multiple industries to End Month End™

We are extremely proud of the company we have built. Bringing together professionals with diverse backgrounds, talents, and expertise is vital to making our company stronger.

Our people-first culture is our biggest advantage, and we are excited to share that commitment with you!

WHY JOIN MULTIVIEW?

At Multiview, you can make an impact that matters in a way that you never thought possible. With endless opportunities at every turn, and a company culture built to empower and develop our people to be the very best they can be, Multiview is THE Software Company for you to learn, grow, create, connect, and lead. We do this by taking care of our employees first.

“Multiviewers” strongly believe that a great job should keep you happy both at work and in life and we encourage that by offering:

• Competitive Compensation.
• 4 weeks vacation to start, additional paid time off to supplement work-life balance, wellness, and mental health days.
• Company paid competitive Benefits including Extended Health, Dental, Vision and more.
• Workplace Flexibility (Choice to work remotely in Canada or from our office in Ottawa, ON)
• Continuous growth opportunities, and leadership development.

APPLICATION INSTRUCTIONS:

Please submit your resume describing why you are a unique fit for this position by applying to this posting.

We thank all applicants for expressing their interest in Multiview; however, only those candidates selected for an interview will be contacted.

Multiview is committed to providing an inclusive and accessible candidate experience. If you require accommodation during the recruitment and selection process, please let us know. We will work with you to meet your needs.

ACCESSIBILITY & DIVERSITY:

Multiview promotes a diverse, inclusive, and accessible workplace. By embracing diversity, we are building a more effective organization that empowers our employees to be the best that they can be. We know that diversity of thought makes for the best problem-solving and creative thinking, which is why we are dedicated to adding new perspectives to the team and encouraging everyone to apply.

Multiview is an Equal Opportunity Employer, and we are committed to creating a barrier-free working environment for all. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and Ontario Human Rights Code, Multiview will provide accommodation throughout the recruitment, selection and/or assessment process for applicants with disabilities, upon request.