IT Administrator (Ottawa, ON)

As our IT Administrator, reporting to the Director of Technology Services, you'll help shape and deliver the enablement of technologies used across Multiview.

The IT Administrator is a vital position that bridges the gap between the Technology Services team and internal clients. The main goal of this role is to align and expand the cyber security and compliance posture across the organization built around creating consistent and clear operating procedures based on industry standards and regulations

The role requires integrity and a passion for evolving the use of technology solutions supporting team members and using technology to facilitate a better end-user experience for business users. This role is a core member of the Technology Services team and should be comfortable being hands-on in the actioning of activities and collaborating with operations and infrastructure team members while ensuring appropriate technologies.

WHAT WE ARE LOOKING FOR:

At Multiview, we have a passion for driving client success through working smartly and together as a team. We want every employee to have the desire to be a contributing member of our culture where the genuine care of people and believing in better is our compass.

The successful candidate will be a motivated self-starter, someone who has strong analytical and problem-solving skills, an understanding of risk and compliance management principles, a strong background in Information Technology, an excellent communication and report-writing abilities, and foundational knowledge of industry-specific regulations, standards, and frameworks, and is passionate about security and compliance and believe in due diligence with a strong background in IT and IT administration.

IT administrator is an excellent communicator, with a great attention to detail, problem-solving mindset, and comfortable meeting with all stakeholders to provide training on applications. This role requires a combination of interpersonal and technical skills, that provide energy and enthusiasm for solving technical problems for our employees.

If this sounds like you, read on!

WHAT YOU WILL DO:

• Plans and performs overall information systems improvements, implementation, and administration in a variety of IT functional areas.
• Collaborates with end users to diagnose and resolve technical issues across different systems and technologies, including hardware, software, networks, and services.
• Analyzes business needs and contributes to the selection of hardware, software and services to support internal business processes.
• Maintains detailed documentation of methodologies, processes, and specifications of Multiview's IT systems and assists with the planning and scheduling of IT initiatives.
• Installs and configures network and carrier infrastructure including LANs, WANs, wireless networks and cellular communications and monitors network performance.
• Implements basic security measures to protect systems, networks, and data and ensures backup strategies and recovery plans are up to date.
  

KEY RELATIONSHIPS:

• Director of IT
• Operations team
• All staff

Work Environment:

• Work independently with minimal supervision
• Extensive collaboration with team members and other departments
• Hybrid work environment
• Based out of Ottawa, ON headquarters

COMPETENCIES PORTFOLIO:

• Communication – The ideal candidate will be a skilled communicator and, can address different audiences using appropriate language to communicate their meaning clearly and efficiently with enthusiasm
• Teamwork – works with multiple teams cross-functionally, effectively addresses the needs of each team while always keeping the “People First” outcomes as the driver
• Problem-solving – Proactive in anticipating and resolving problems. Strong analytical and problem-solving skills to meet the requirements of the project are required. Motivated to find the best solution to the technical problems that might arise
• Time management – Ability to handle multiple schedules simultaneously to meet deadlines and prioritize tasks to ensure smooth a prospective experience
• Initiative – Seek, own and complete tasks using own initiative; work independently with little supervision; have a strong bias to action

YOU ARE SOMEONE WHO HAS:

• Bachelor’s degree/ diploma in a related field OR equivalent experience
• Experience level: 4-7 years actively participating in IT services delivery
• Thorough knowledge of an eagerness to continue to grow their knowledge base in the areas of:
  • Microsoft Azure, Security, Sentinel
  • Atlassian Jira, Confluence, Guard
  • Windows/Mac/Linux workstation administration
  • IAM Administration
  • API and Web integrations and technologies.
• Professional certifications (or actively working towards) in Information Technology such as MCSE, MCSD, CISSP (preferred)
• Ability to multi-task, probe, analyze and problem-solve with keen attention to detail
• Interested in learning and taking on increasingly complex tasks
• Strong organization, planning, prioritization, ability to organize, schedule, and facilitate effective training and technical support
• Willingness to be coached, mentored, and driven to reach your fullest potential
• Experience demonstrating Multiview’s core values, building and advancing the reputation of the company and its clients

Experience comes in many forms, many skills are transferable, and passion goes a long way. If your experience is close to what we are looking for, consider applying. We know that diversity of thought makes for the best problem-solving and creative thinking, which is why we are dedicated to adding new perspectives to the team and encouraging everyone to apply.

ABOUT US:

Multiview builds powerful, easy-to-use financial applications for clients across North America. As a leader in the ERP/Financial Software industry, we partner with sophisticated clients across multiple industries to End Month End™.

We are extremely proud of the company we have built. Bringing together professionals with diverse backgrounds, talents, and expertise are vital to making our company stronger. Our people-first culture is our biggest advantage, and we are excited to share that commitment with you!

WHY JOIN MULTIVIEW?

At Multiview, you can make an impact that matters in a way that you never thought possible. With endless opportunities at every turn, and a company culture built to empower and develop our people to be the best they can be, Multiview is THE Software Company for you to learn, grow, create, connect, and lead. We do this by taking care of our employees first.

We strongly believe that a great job should keep you happy both at work and in life and we encourage that by offering:

• Competitive Compensation with benefits
• 4 weeks’ vacation to start, additional paid time off to supplement work-life balance, wellness, and mental health days.
• The company paid competitive Benefits including Extended Health, Dental, Vision and more.
• Workplace Flexibility (Flexibility to work remotely in Ottawa or from our HR office)
• Health and Wellness Perks
• Continuous growth opportunities, professional development training support and leadership development
  

APPLICATION INSTRUCTIONS:

Please submit your resume, and a cover letter describing, why you are a unique fit for this position by applying to this posting.

We thank all applicants for expressing their interest in Multiview; however, only those candidates selected for an interview will be contacted.

Multiview is committed to providing an inclusive and accessible candidate experience. If you require accommodation during the recruitment and selection process, please let us know. We will work with you to meet your needs.

ACCESSIBILITY & DIVERSITY:

Multiview promotes a diverse, inclusive, and accessible workplace. By embracing diversity, we are building a more effective organization that empowers our employees to be the best that they can be. We know that diversity of thought makes for the best problem-solving and creative thinking, which is why we are dedicated to adding new perspectives to the team and encouraging everyone to apply.

Multiview is an Equal Opportunity Employer, and we are committed to creating a barrier-free working environment for all. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and Ontario Human Rights Code, Multiview will provide accommodation throughout the recruitment, selection and/or assessment process for applicants with disabilities, upon request.