Director of DevOps (Remote within Canada)

Reporting to the VP of Engineering, the Director of DevOps has a pivotal role responsible for the coordination, management, and oversight of daily activities related to DevOps and Site Reliability Engineering. This highly technical position encompasses the management of infrastructure such as code, CI/CD pipelines, operational automation, monitoring and logging systems, and efforts to ensure service reliability and performance.

The Director of DevOps will Lead the hiring, onboarding, talent development, retention, and succession planning for the DevOps team. The Director will work closely with cross-functional teams to streamline workflows and improve processes. As a member of the Engineering Senior Leadership Team, the Director will contribute to fostering a positive work culture and driving the growth and retention of talent within the organization.

The successful candidate will be a highly motivated, detail-oriented, self-starter and problem solver who can meet the demands of a fast-paced growing Software as a Service (SaaS) company.

WHAT WE ARE LOOKING FOR:

At Multiview, being creative with great communication and problem-solving skills is important, but equally so are having a passion for driving client success and the desire to be a contributing member of our culture, where the genuine care of people is our compass.

We are looking for a motivated, experienced leader, with a passion for success, a positive attitude, flexible and effective collaboration, meeting and exceeding our business and technology goals. As a senior technology leader, take ownership of all infrastructure and development operations for the team and ensure deliverables meet user and commercial objectives, are delivered on time, on budget, and to the quality standards agreed upon.

If this sounds like you, read on!

WHAT YOU WILL DO:

· Develop and maintain a deep understanding of Multiview business objectives, clients and product portfolio - by participating in technology roadmap, research, competitive analysis, and other engineering activities.

· Execute the agreed-upon technology strategy; collaborate with VP of Engineering and Engineering Management on strategic projects with a focus on Cloud Scalability.

· Lead, manage, mentor and empower the team of skilled DevOps professionals.

· Manage and scale SaaS platform infrastructure and all of its assets.

· Manage end to end multiple DevOps SaaS improvement projects.

· Provide effective monitoring for the platform and meet and improve SLAs.

· Responsible for maintaining SOC2 compliance, multiple policies and SOPs, including Cloud backups, DR, etc.

· Maintain SaaS platform cost optimization, with a focus on ROI and low cost of ownership.

· Utilize and promote throughout the organization the best DevOps principles.

· Manage the CI/CD process, low-cost rapid deployments, fast time to market (TTM).

· Enable and support business initiatives for increasing ARR in collaboration with other teams.

· Maintain the Platform Topology Diagrams documents.

· Maintain and follow the security guidelines and best practices for DevOps, close collaboration with the Development team on maintaining security guidelines and standards for Engineering.

· Provide effective 3rd level support according to the SLAs.

· Maintain 3rd party technology relationships, represent Multiview where appropriate.

· Exercise judgment and discretion in overall planning ranging from team structure to project planning.

· Collaborate with stakeholders to help plan, coordinate releases, and ensure delivery priorities are aligned.

· Influence the technical direction for the team.

· Help in the definition and ongoing refinement of our agile delivery processes and development standards and practices.

· Demonstrate Multiview’s core values, building and advancing the reputation of the company and its clients

Key Relationships:

• Vice President of Engineering
• Engineering, DevOps and SRE team members
• Architect
• Product Management and Client Success Team

Work Environment:

• Work independently with minimal supervision
• Extensive collaboration with team members and other departments
• Flexible hours around core business hours
• Remote work option

COMPETENCIES PORTFOLIO:

Leadership – Ability to effectively coach, provide formal feedback, guidance and work with various team members both internally and externally. Strong verbal communication skills are required.

Technical Skills – Strong in-depth knowledge as a Director of DevOps to perform the role competently. This level of expertise is gained through extensive on the job experience.

Problem Solving – Proactive in anticipating and resolving complex problems. Strong analytical and problem-solving skills to meet the requirements of the project are required.

Organization – Ability to handle multiple projects simultaneously to meet deadlines and prioritize tasks to ensure a smooth client support experience and operational excellence

Initiative – Seeks, accepts and completes new tasks using own initiative; works independently with little supervision.

Interpersonal Skills –Ability to effectively communicate and collaborate with various team members both internally and externally. Excellent communication skills are required.

Leadership Commitment:

· As a member of Multiview’s leadership team – commit to both Multiview’s corporate values and leadership commitments.

· Work closely with the leadership team to ensure alignment with the business strategy and a focus on execution.

KNOWLEDGE, EXPERIENCE, AND SKILLS REQUIREMENTS:

· Bachelors or Master’s degree in Computer Science/Engineering or equivalent

· Experience Level: 10+ years of experience with a combination of Engineering, DevOps and people management

· Proven experience in effective management of SaaS Cloud platform teams

· AWS expertise

· Experience with containerization

· Excellent communication and interpersonal skills

· Experience in project management within DevOps

· Experience with compliance and security standards like SOC2, HIPAA, PCI DSS, ISO 27001

· Experience with CI/CD pipelines

· Experience with relational databases, especially Oracle, is a plus

· Experience with monitoring tools and meeting SLAs, including uptime and performance

· Resourceful and self-motivated, ability to work under minimal supervision and/or strict deadlines, on multiple projects

Experience comes in many forms, many skills are transferable, and passion goes a long way. If your experience is this close to what we are looking for, consider applying. We know that diversity of thought makes for the best problem-solving and creative thinking, which is why we are dedicated to adding new perspectives to the team and encouraging everyone to apply.

ABOUT US:

Multiview builds powerful, easy-to-use financial applications for clients across North America. As a leader in the ERP/Financial Software industry, we partner with sophisticated clients across multiple industries to End Month End™. We are extremely proud of the company we have built. Bringing together professionals with diverse backgrounds, talents, and expertise is vital to making our company stronger.

Our people-first culture is our biggest advantage, and we are excited to share that commitment with you!

WHY JOIN MULTIVIEW?

At Multiview, you can make an impact that matters in a way that you never thought possible. With endless opportunities at every turn, and a company culture built to empower and develop our people to be the very best they can be, Multiview is THE Software Company for you to learn, grow, create, connect, and lead. We do this by taking care of our employees first.

“Multiviewers” strongly believe that a great job should keep you happy both at work and in life and we encourage that by offering:

· Competitive Compensation with benefits from Day 1

· 4 weeks’ vacation to start, additional paid time off to supplement work-life balance, wellness, and mental health days.

· Company paid competitive Benefits including Extended Healthcare, Dental, Vision, and more.

· Workplace Flexibility (Choice to work remotely in Canada or from our HQ office in Ottawa, ON)

· Company-arranged social event

· Continuous growth opportunities, professional development training allowances and leadership development

APPLICATION INSTRUCTIONS:

Please submit your resume, and a cover letter describing, why you are a unique fit for this position by applying to this posting.

We thank all applicants for expressing their interest in Multiview; however, only those candidates selected for an interview will be contacted.

Multiview is committed to providing an inclusive and accessible candidate experience. If you require accommodation during the recruitment and selection process, please let us know. We will work with you to meet your needs.

ACCESSIBILITY & DIVERSITY:

Multiview promotes a diverse, inclusive, and accessible workplace. By embracing diversity, we are building a more effective organization that empowers our employees to be the best that they can be. We know that diversity of thought makes for the best problem-solving and creative thinking, which is why we are dedicated to adding new perspectives to the team and encouraging everyone to apply.

Multiview is an Equal Opportunity Employer, and we are committed to creating a barrier-free working environment for all. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and Ontario Human Rights Code, Multiview will provide accommodation throughout the recruitment, selection and/or assessment process for applicants with disabilities, upon request.