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Systems Manager, RevOps



Posted on Wednesday, May 8, 2024
Noibu is Canada’s Capital city’s fastest-growing technology company. We help brands recover millions of dollars in lost sales every day by helping them detect, manage and resolve critical errors on their online store. You may have heard of some of our customers like Levi’s, Champion, Air Transat, Guess, and Jelly Belly.
We're a dedicated team, driven by 4 values; Customer Obsession, Quality, Results-Oriented and Accountability. We've been recognized in 2023 as the Globe and Mail's 8th Fastest Growing Company, 12th in Deloitte Technology Fast 500, #2 in Canada for Deloitte's Fast 50 in Technology, and #4 on Forbes Canada's Best Startup Employers. If you're interested in joining a team poised for greatness, we hope you'll apply!
About the Role:
The Systems Manager is a crucial role that powers the efficiency and effectiveness of our startup's revenue-generating teams. You will bring strong technical proficiency and a strategic mindset to drive seamless integration and optimization of our RevOps technology stack. Your expertise will shape processes, data flow, and actionable insights, boosting overall revenue growth.

What you'll be doing:

  • Systems Architecture & Integration: Design, implement, and maintain scalable systems architecture supporting sales, marketing, and customer success functions. Ensure seamless connectivity of systems like CRM, marketing automation, analytics tools, and related platforms.
  • Data Management: Oversee the integrity, accuracy, and consistency of data across RevOps systems. Establish data governance protocols, data cleansing processes, and maintain data quality standards.
  • System Optimization & Troubleshooting: Proactively identify and implement system improvements to optimize performance, remove bottlenecks, and enhance user experiences. Troubleshoot technical issues promptly to minimize operational disruptions.
  • User Training & Adoption: Facilitate system training for GTM team members on proper usage, new functionalities, and system best practices. Drive high user adoption across the revenue tech stack.
  • System Documentation: Create and maintain clear, comprehensive system documentation, including process flows, configurations, and user guides.
  • Process Mapping & Automation: Analyze existing workflows to identify opportunities for automation and efficiency gains. Develop and implement automated solutions to streamline RevOps processes.
  • Strategic Planning: Collaborate with RevOps leadership to define and implement long-term technology roadmaps to support evolving sales, marketing, and business goals.

What you've done:

  • Bachelor's degree in Computer Science, Information Systems, or a related field
  • 5 years of experience as a systems administrator, technical consultant, or similar in a SaaS environment
  • In-depth expertise with Salesforce CRM and proven track record of integrations and customizations
  • Working knowledge of Tableau for data visualization and reporting
  • Strong understanding of data structures, data modelling, and database concepts
  • Bonus if you have:
  • Experience in a startup environment
  • Relevant certifications (Salesforce Administrator, etc.)
  • Coding/scripting proficiency (e.g., Python, SQL)Experience with product and customer success tools like ChurnZero, Segment, and Mixpanel
  • Experience with marketing automation platforms (e.g., HubSpot)

Who you are:

  • Analytical problem-solving: Ability to diagnose complex system issues and propose solutions
  • Data-driven decision-making: Ability to utilize data and analytics to inform system optimizations
  • Project Management: Proven ability to manage multiple projects, prioritize tasks, and meet deadlines
  • Cross-functional collaboration: Excellent communication and ability to build relationships with colleagues across sales, marketing, customer service, and IT
  • Adaptability: Comfortable with a fast-paced, dynamic environment while maintaining attention to detail
Why should you consider Noibu?
🦄 We’re working to be Ottawa’s next Unicorn
Noibu is going to impact billions of shoppers. By joining our small team on the ground floor, you have the opportunity to do something amazing with us and grow more than you even realize is possible.
💰 Compensation
We're a pay for impact company that is striving to lead the market in regards to compensation. Outside of your base salary, you have access to our Employee Stock Option Plan and potential variable pay or bonus arrangements.
🕰️ Unlimited Time Off & Flexible Working Style
In addition to unlimited time off, we enforce an annual minimum of 3 weeks for all employees and have a company wide holiday shut down every year. Our flexible working style means you get to choose the hours that work best for you.
🦷 Benefits from Day 1
Imagine having to wait 3 months into your new job to go to the dentist? Never at Noibu. We hired you. We believe in you, and everyone gets access to all benefits, perks, and allowances from their first day with us 🤝
🎉 Fun & Engagement
Lots of companies preach having fun, but we seriously do walk the walk. Think things like Monthly Company-Wide & Team-Specific Socials, frequent post-work Happy Hours, and a MAJOR annual Holiday Party 🎄
...Plus much, much more.
If you have experience that’s close to what we outlined but think you might be missing a couple of things, apply anyway! 🚀 What’s the worst that could happen? Noibu looks for people with exceptional potential, and we know that this takes many forms.
At Noibu, we are committed to building and fostering an environment where our employees feel included, valued, supported, and heard. We strongly encourage applications from Indigenous people, racialized people, people with disabilities, people from gender and sexually diverse communities and/or people with intersectional identities. If you require any accommodations, please notify us and we will ensure you can participate fully and equally during the recruitment and selection process.
We encourage all applicants to indicate their preferred pronouns on their application (e.g. she/her/hers, he/him/his, they/them/theirs, etc).