Support Logistics Coordinator

Solink is a different kind of data-analytics software company. We’ve successfully made surveillance video a source of powerful insight for business owners of franchise and retail chains. We focus on security applications that combat fraud proactively and make it easier for owners to track down problems. Today we focus on loss prevention and in the future, we see every department using video to make data-driven decisions: marketing, operations, even HR.

A job at Solink means working with an amazing team and tackling one of the biggest data problems out there. We are venture backed and focus on continuous execution to delight our customers. We have a creative and collaborative work environment, and all of our employees have meaningful equity in the company.

A bit about the role..

You will be helping to maintain the health of our equipment that are onsite for our customers. You will be ordering replacement equipment, tracking shipments, and organizing the logistics for customer deliveries. You will be working closely with our inventory and fulfillment teams to ensure customer success and satisfaction. There will be creative and operational freedom in the development of new database solutions, and a great chance to hone one’s organizational skills.

WHO YOU ARE:

• You have experience in administrative roles, reception, customer service, technical/logistics support, or hold relative Post-secondary education in Office Administration

• You consider yourself technically savvy

• You understand the basics of logistics

• You have strong MS Office/Google Suite skills

• You are very organized - you dot every 'i' and cross every 't' - you are detail-oriented

• You think on your feet and can be adaptable—you don’t mind switching gears if plans suddenly change

• You have a proven ability to take complete ownership of problems from identification through to resolution

• You have the ability to work independently or within a team

• You are determined to help solve problems and document as you go

• Experience with Zendesk or formal ticketing system is an asset

• You have Top-Notch Communication both written and verbal in English (French and other languages are a bonus)

SECURITY REQUIREMENTS:

• Candidates must undergo a criminal records check upon hire;

• Be a Canadian Citizen (dual citizens included), or eligible to work in Canada;

• Be willing to comply with Solink’s own security policies and standards.

WHAT WILL YOU DO?

• Manage the logistics and flow of hardware in need of replacement, this includes:

  • Receiving and analyzing internal system data to determine hardware faults and defective hardware/equipment;

  • Managing active replacement/defective unit needs in a database;

  • Ordering replacement parts through a prescribed process; and

  • Working with fulfillment on the return of old units.

• Analyzing hardware data to understand trends and patterns, which will be relayed to internal partners and leadership

• Provide regular updates on the status of shipments and replacements across global Solink fleet

• Provide feedback internally on improving processes as well as reporting systemic issues with hardware that should be investigated on a regular basis.

WHAT IS SOLINK?

Solink is transforming conventional data into ‘smart’ data. Solink connects and synchronizes brick-and-mortar business systems like video + Point of Sale data, to create insight into loss prevention, security, and operations issues. We find new and powerful ways for businesses to get real value from the data and footage created daily by their standard systems.

We’re one of Ottawa’s fastest-growing companies. We're not just a tech and security company - we are rapidly evolving the way that we use and think about video security, data analytics, and technology. We're enhancing the status quo to positively impact clients and customers' businesses.

We’re on a steep growth trajectory, which means lots to do, lots to learn, and lots to experience! What an exciting adventure ahead - and our Solinkians make the greatest travel companions…

Solink thrives because of our team; we know that in our business and in our daily work, people make all the difference. We’re looking for people who are driven by curiosity, hungry to innovate, and striving to make an impact.

WHY WORK AT SOLINK?

Working with us means you’ll be working for a company that values your input and allows you to bring your ideas to life. We offer a collaborative, creative, supportive work environment with a culture that is undeniably fun…

All that - PLUS we offer…..

• Flexibility in your chosen hours of work by helping you get "stuff" done (encourages that work-life balance);

• Opportunities for growth based on merit, skill, and initiative;

• Friendly, welcoming, and team-oriented atmosphere that fosters collaboration;

• A creative and innovative environment that mentors supports, motivates, and inspires you to make an impact;

• Interesting and exciting assignments ranging in size, type, and complexity;

• An “open-door” policy where communication and brainstorming are encouraged;

• A really positive and fun environment working with an incredibly ENERGETIC team;

• Fully paid Health / dental benefits offered immediately (an additional $500 spending account for items that aren’t covered in our AMAZING benefits program);

• Monthly reimbursement toward a health and wellness program;

• Extracurricular SOLINKIAN social events (annual “solink-o de mayo”, so-learns, sports teams, so-lunches, team builders, and much more)

• Please note: We currently operate within a hybrid model.

Solink welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Should you need accommodations, please email peopleops@SolinkCorp.com.

We know that everyone has different experiences and that’s what makes all of us so unique. Solink is an Equal Opportunity Employer. We’re looking at building our team of great people and we know that comes in various forms. We are committed to a diverse and representative workforce, and an open and inclusive work environment and we encourage all candidates with interest to apply. We will provide accommodation on request through all parts of the selection process.

HOW TO APPLY?

Please submit your cover letter and resume addressed to Bail Organa outlining why you would be the right fit for this position.