Manager of Deployment Projects

Solink is a different kind of data analytics software company. We've successfully made video security a source of powerful insight for business owners of franchise and retail chains. We focus on security applications that combat fraud proactively and make it easier for owners to track down problems. Today we focus on loss prevention and in the future, we see every department using video to make data-driven decisions: marketing, operations, and even HR.

A job at Solink means working with an amazing team and tackling one of the biggest data problems out there. We are venture-backed and focus on continuous execution to delight our customers. We have a creative and collaborative work environment, and all of our employees have meaningful equity in the company.

A bit about the role…

The Manager of Deployment Projects will lead the planning, execution, and delivery of Solink deployments while ensuring operational efficiency and growth targets are met. This role is responsible for optimizing key deployment processes, managing project timelines, and fostering collaboration across teams. The ideal candidate will have a strong project management background, combined with a deep understanding of deployment operations, to meet and exceed company objectives.

WHO YOU ARE

• You have a Bachelor's degree in Computer Science, Engineering, Business, or a related field.

• You have 5+ years of experience in project management, with a focus on software deployment or operations.

• You have demonstrated the ability to manage multiple projects simultaneously and drive process improvements.

• You have experience in scheduling and optimizing operational workflows, preferably in a technical environment.

• You have strong leadership skills with a focus on fostering high-performance teams.

• You have excellent problem-solving and communication skills with the ability to manage cross-team relationships and resolve conflicts.

• You have familiarity with project management tools such as Jira, Trello, or MS Project.

Nice to haves…

• You have PMP, PRINCE2, or equivalent certification.

SECURITY REQUIREMENTS:

• Candidates must undergo a criminal records check upon hire;

• Be a Canadian Citizen (dual citizens included), or eligible to work in Canada;

• Be willing to comply with Solink’s own security policies and standards.

WHAT WILL YOU DO?

• You will serve as the primary liaison for Sales, Operations, and external contractors to ensure smooth coordination, address any inter-team or customer conflicts, and maintain a collaborative working environment.

• You will maintain a consistent installation scheduling process by planning installations a set number of weeks in advance. You will enforce an equal distribution of daily installations to create operational predictability and efficiency.

• You will continuously work to reduce the average time required to close and complete tickets by optimizing key deployment execution areas throughout the lifecycle of projects.

• You will actively manage and maintain a clean and efficient backlog of deployment tickets, increasing the percentage of active tickets. You will implement and oversee a robust clawback and ticket extinction process to reduce the backlog.

• You will drive initiatives to lower installation and delivery costs without compromising quality or efficiency.

• You will consistently meet and exceed the company's growth objectives by ensuring the successful deployment of the targeted number of sites per month.

• You will foster a high-performance, "all-in" team culture focused on dedication, accountability, and achieving and exceeding performance targets. You will encourage a customer-first mindset to deliver exceptional customer experiences.

• You will partner with stakeholders across different departments to streamline processes and ensure smooth execution of deployment projects.

• You will analyze deployment processes and suggest improvements to increase efficiency, reduce costs, and enhance overall performance.

WHAT IS SOLINK?

Solink is transforming conventional data into ‘smart’ data. Solink connects and synchronizes brick-and-mortar business systems like video + Point of Sale data, to create insight into loss prevention, security, and operations issues. We find new and powerful ways for businesses to get real value from the data and footage created daily by their standard systems.

We’re one of Ottawa’s fastest-growing companies. We're not just a tech and security company - we are rapidly evolving the way that we use and think about video security, data analytics, and technology. We're enhancing the status quo to positively impact clients and customers' businesses.

We’re on a steep growth trajectory, which means lots to do, lots to learn, and lots to experience! What an exciting adventure ahead - and our Solinkians make the greatest travel companions…

Solink thrives because of our team; we know that in our business and in our daily work, people make all the difference. We’re looking for people who are driven by curiosity, hungry to innovate, and striving to make an impact.

WHY WORK AT SOLINK?

Working with us means you’ll be working for a company that values your input and allows you to bring your ideas to life. We offer a collaborative, creative, supportive work environment with a culture that is undeniably fun…

All that - PLUS we offer…..

• Flexibility in your chosen hours of work by helping you get "stuff" done (encourages that work-life balance);

• Opportunities for growth based on merit, skill, and initiative;

• Friendly, welcoming, and team-oriented atmosphere that fosters collaboration;

• A creative and innovative environment that mentors supports, motivates, and inspires you to make an impact;

• Interesting and exciting assignments ranging in size, type, and complexity;

• An “open-door” policy where communication and brainstorming are encouraged;

• A really positive and fun environment working with an incredibly ENERGETIC team;

• Fully paid Health / dental benefits offered immediately (an additional $500 spending account for items that aren’t covered in our AMAZING benefits program);

• Monthly reimbursement toward a health and wellness program;

• Extracurricular SOLINKIAN social events (annual “solink-o de mayo”, so-learns, sports teams, so-lunches, team builders, and much more)

• Please note: We currently operate within a hybrid model.

Solink welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Should you need accommodations, please email peopleops@SolinkCorp.com.

We know that everyone has different experiences and that’s what makes all of us so unique. Solink is an Equal Opportunity Employer. We’re looking at building our team of great people and we know that comes in various forms. We are committed to a diverse and representative workforce, and an open and inclusive work environment and we encourage all candidates with interest to apply. We will provide accommodation on request through all parts of the selection process.

HOW TO APPLY?

Please submit your cover letter and resume addressed to Princess Leia Organaoutlining why you would be the right fit for this position.