Deployment Support Technician II (Evenings/Weekends)

Solink is a different kind of data analytics software company. We've successfully made video security a source of powerful insight for business owners of franchise and retail chains. We focus on security applications that combat fraud proactively and make it easier for owners to track down problems. Today we focus on loss prevention and in the future, we see every department using video to make data-driven decisions: marketing, operations, and even HR.

A job at Solink means working with an amazing team and tackling one of the biggest data problems out there. We are venture-backed and focus on continuous execution to delight our customers. We have a creative and collaborative work environment, and all of our employees have meaningful equity in the company.

A bit about the role…

We’re on the look-out for a Deployment and Support Technician II (Evenings/Weekends) to join our Team, a person DRIVEN by details and a desire to see projects through to completion. As a key member of our Deployment Support Team, you will coordinate, lead and support installation teams worldwide as they deploy our software service to a diverse customer base.

You will help detect, debug and remedy technical issues while leveraging your extensive people skills. You must enjoy working with customers and engineers - bridging the two communities - while clearly relaying critical information. How you cater your communication, both verbal and written, to the intended audience will determine your success in this role. You may see opportunities to automate and improve internal processes - we'll encourage you to tackle them. You will have the unique opportunity to see huge growth in this position - your ability to manage multiple projects will be a key ASSET to thriving in this role.

WHO YOU ARE :

• Amazing communication skills in English.

• 1 - 3+ years experience in technical support or solution delivery roles.

• Strong understanding of IP networking.

• Ability to work 12-8pm or 2-10pm to support varying time zones.

• Ability to fully communicate steps taken to resolve issues or next steps required if a resolution was not found.

• Ability to meet pre-defined SLAs (Service level agreements).

• Proven ability to take complete ownership of problems from identification through to resolution.

• Ability to work independently and within a team, supporting a network of installers, customers and projects.

• Ability to follow processes, identify efficiency gains and utilize tools to improve efficiency for the entire team.

• Comfortable with scripting and general knowledge of programming.

• Must be able to understand multi-tier system architectures, and have good technical analysis and debugging skills.

• Ability to thrive in a fast paced environment.

• Ability to multitask and meet numerous concurrent deadlines.

• Candidates must undergo a criminal records check upon hire;

• Be a Canadian Citizen (dual citizens included), or eligible to work within Canada;

• Be willing to comply with Solink’s own security policies and standards.

SECURITY REQUIREMENTS:

• Candidates must undergo a criminal records check upon hire;

• Be a Canadian Citizen (dual citizens included), or eligible to work in Canada;

• Be willing to comply with Solink’s own security policies and standards.

BONUS SKILLS & EXPERIENCE

• Spanish and/or French fluency.

• Experience working within a SaaS model.

• Experience working with CCTV (Closed Circuit Television Monitoring).

WHAT WILL YOU DO?

Every day is different at a startup, but the core of your time will be spent:

• Take whole ownership of corresponding with our network of installation service providers to successfully and economically deploy our service to locations worldwide

• Working on multiple high priority projects while working towards key milestones and removing roadblocks wherever possible.

• Work on high priority and escalated issues.

• Becoming an expert on the back end of our system

• Working with internal resources to eliminate deployment delays while continually driving to reduce deployment times.

• Be a problem solver - use all the tools in your toolbelt and know when to reach out to external teams to combat a hurdle that is impeding deployment

• Collaborating closely with various other teams (Project Managers, Support, Sales, etc) to delight our customers with the first introduction to our product at install.

• Communicating with customers to ensure smooth and seamless implementation of our various features

• Acting as a technical partner for our Project Managers to plan and implement installation for customers with multiple locations

WHAT IS SOLINK?

Solink is transforming conventional data into ‘smart’ data. Solink connects and synchronizes brick-and-mortar business systems like video + Point of Sale data, to create insight into loss prevention, security, and operations issues. We find new and powerful ways for businesses to get real value from the data and footage created daily by their standard systems.

We’re one of Ottawa’s fastest-growing companies. We're not just a tech and security company - we are rapidly evolving the way that we use and think about video security, data analytics, and technology. We're enhancing the status quo to positively impact clients and customers' businesses.

We’re on a steep growth trajectory, which means lots to do, lots to learn, and lots to experience! What an exciting adventure ahead - and our Solinkians make the greatest travel companions…

Solink thrives because of our team; we know that in our business and in our daily work, people make all the difference. We’re looking for people who are driven by curiosity, hungry to innovate, and striving to make an impact.

WHY WORK AT SOLINK?

Working with us means you’ll be working for a company that values your input and allows you to bring your ideas to life. We offer a collaborative, creative, supportive work environment with a culture that is undeniably fun…

All that - PLUS we offer…..

• Flexibility in your chosen hours of work by helping you get "stuff" done (encourages that work-life balance);

• Opportunities for growth based on merit, skill, and initiative;

• Friendly, welcoming, and team-oriented atmosphere that fosters collaboration;

• A creative and innovative environment that mentors supports, motivates, and inspires you to make an impact;

• Interesting and exciting assignments ranging in size, type, and complexity;

• An “open-door” policy where communication and brainstorming are encouraged;

• A really positive and fun environment working with an incredibly ENERGETIC team;

• Monthly reimbursement toward a health and wellness program;

• Extracurricular SOLINKIAN social events (annual “solink-o de mayo”, so-learns, sports teams, so-lunches, team builders, and much more)

• Please note: We currently operate within a hybrid model.
  

Solink welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Should you need accommodations, please email peopleops@SolinkCorp.com.

We know that everyone has different experiences and that’s what makes all of us so unique. Solink is an Equal Opportunity Employer. We’re looking at building our team of great people and we know that comes in various forms. We are committed to a diverse and representative workforce, and an open and inclusive work environment and we encourage all candidates with interest to apply. We will provide accommodation on request through all parts of the selection process.

HOW TO APPLY?

Please submit your cover letter and resume addressed to R2-D2 outlining why you would be the right fit for this position.