Technical Training & Knowledge Management Specialist

Solink is a different kind of data analytics software company. We've successfully made video security a source of powerful insight for business owners of franchise and retail chains. We focus on security applications that combat fraud proactively and make it easier for owners to track down problems. Today we focus on loss prevention and in the future, we see every department using video to make data-driven decisions: marketing, operations, and even HR.

A job at Solink means working with an amazing team and tackling one of the biggest data problems out there. We are venture-backed and focus on continuous execution to delight our customers. We have a creative and collaborative work environment, and all of our employees have meaningful equity in the company.

A bit about the role…

The Technical Training & Knowledge Management Specialist blends Knowledge Management and Technical Content Creation with Training and Facilitation to enhance the expertise of our Support and Operations team and beyond. As a Knowledge Management Specialist, you will focus on curating, maintaining, and optimizing technical documentation and training content, ensuring accuracy and accessibility. As a Technical Trainer, you will be involved in developing and delivering engaging instructional sessions, creating learning pathways, and ensuring knowledge is effectively transferred across teams.

You will work closely with Support Leadership, Operations Team, Product teams, and key stakeholders to ensure training programs and documentation align with product updates and business needs. The ideal candidate is someone who enjoys both creating structured, technical content and facilitating interactive training sessions.

WHO YOU ARE

• You have 5+ years of experience in corporate training environments with a strong focus on technical content creation.

• You have expertise in technical writing and content development.

• You have a strong background in LMS administration and content delivery.

• You have experience applying adult learning principles and instructional design methodologies.

• You are skilled in creating interactive training modules, quizzes, and assessments.

• You are detail-oriented, ensuring accuracy and consistency across documentation.

• You are analytical and can assess training effectiveness through key performance indicators.

• You can work independently and take ownership of knowledge management initiatives.

• You have strong communication skills and are comfortable presenting and facilitating training sessions both in-person and remotely.

SECURITY REQUIREMENTS:

• Candidates must undergo a criminal records check upon hire;

• Be a Canadian Citizen (dual citizens included), or eligible to work in Canada;

• Be willing to comply with Solink’s own security policies and standards.

WHAT WILL YOU DO?

Knowledge Management & Technical Content Creation

• Develop, maintain, and optimize technical documentation, user guides, and knowledge base articles.

• Manage and update both internal and external facing Knowledge Base, ensuring all resources are accurate and accessible.

• Work closely with Product to capture product updates and translate them into clear, structured content.

• Identify gaps in knowledge and proactively develop content to address them.

• Standardize technical documentation and streamline information accessibility for internal and external users.

Training & Facilitation

• Design and implement structured learning programs for onboarding and continuous learning.

• Develop and deliver in-person and virtual training sessions for internal teams.

• Create and manage LMS courses, including quizzes, assessments, and interactive modules.

• Assess training effectiveness through KPI tracking, learner feedback, and performance assessments.

• Provide coaching and training support to employees to ensure knowledge retention and application.

• Continuously improve training methodologies, incorporating adult learning principles and innovative instructional design techniques.

WHAT IS SOLINK?

Solink is transforming conventional data into ‘smart’ data. Solink connects and synchronizes brick-and-mortar business systems like video + Point of Sale data, to create insight into loss prevention, security, and operations issues. We find new and powerful ways for businesses to get real value from the data and footage created daily by their standard systems.

We’re one of Ottawa’s fastest-growing companies. We're not just a tech and security company - we are rapidly evolving the way that we use and think about video security, data analytics, and technology. We're enhancing the status quo to positively impact clients and customers' businesses.

We’re on a steep growth trajectory, which means lots to do, lots to learn, and lots to experience! What an exciting adventure ahead - and our Solinkians make the greatest travel companions…

Solink thrives because of our team; we know that in our business and in our daily work, people make all the difference. We’re looking for people who are driven by curiosity, hungry to innovate, and striving to make an impact.

WHY WORK AT SOLINK?

Working with us means you’ll be working for a company that values your input and allows you to bring your ideas to life. We offer a collaborative, creative, supportive work environment with a culture that is undeniably fun…

All that - PLUS we offer…..

• Flexibility in your chosen hours of work by helping you get "stuff" done (encourages that work-life balance);

• Opportunities for growth based on merit, skill, and initiative;

• Friendly, welcoming, and team-oriented atmosphere that fosters collaboration;

• A creative and innovative environment that mentors supports, motivates, and inspires you to make an impact;

• Interesting and exciting assignments ranging in size, type, and complexity;

• An “open-door” policy where communication and brainstorming are encouraged;

• A really positive and fun environment working with an incredibly ENERGETIC team;

• Fully paid Health / dental benefits offered immediately (an additional $500 spending account for items that aren’t covered in our AMAZING benefits program);

• Monthly reimbursement toward a health and wellness program;

• Extracurricular SOLINKIAN social events (annual “solink-o de mayo”, so-learns, sports teams, so-lunches, team builders, and much more)

• Please note: We currently operate within a hybrid model.

We know that everyone has different experiences and that’s what makes all of us so unique. Solink is an Equal Opportunity Employer. We’re looking to build a team of great people and we know that comes in various forms. We are committed to a diverse and representative workforce, and an open and inclusive work environment and we encourage all candidates with interest to apply. Accommodations are available on request for candidates taking part in all aspects of the selection process. Should you need accommodations, please email peopleops@SolinkCorp.com.

HOW TO APPLY?

Please submit your cover letter and resume addressed to Baby Yoda outlining why you would be the right fit for this position.